How To Build A Customer Service Resume

Customer service jobs can be a existent rollercoaster. I minute you lot're the hero, miraculously remedying a tricky customer outcome, and the next, you're dealing with an exceptionally difficult person who's upset about something y'all take no control over ("I'm very sorry the seasonal holiday packaging is a different shade of blueish this year, sir").

It takes a special prepare of skills to excel in the client service globe. And every bit the old saying goes: If y'all've got information technology, yous might too characteristic it on your resume! Read on to learn how to create a dazzling customer service resume—and see an example.

What Does a Customer Service Representative Do?

For those who go a genuine thrill out of delighting people, a customer service job can exist quite fulfilling. As the title suggests, a client service representative's master objective is to assist customers, clients, or users with their needs, like finding a specific product, completing a purchase, or resolving a concern. What's peculiarly heady about this field is the diversity: You tin collaborate with customers in person, over the phone, via conversation, or fifty-fifty over social media! And nearly every manufacture needs client support, so y'all can pursue a role in almost any field yous like—retail, tech, finance, you proper noun information technology.

While the specifics of each job vary from one company to the next, nearly customer service representatives will need to have a friendly, empathetic demeanor; experience interacting with clients; solid problem-solving skills; the willingness to learn as much as they can about their employer's products and services; and a good deal of patience. They may also be required to track their interactions in a client relationship direction (CRM) system, make adjustments to online accounts, or recommend new products and promotions to customers.

How to Write a Standout Client Service Resume

Regardless of the specific office or manufacture you're targeting, hiring managers volition exist most interested in a few key elements when looking at a resume for a client service position:

For those with prior customer service feel, recruiters will want to know specifics, including how many customers or guests you interact with on a daily basis, the number of transactions you complete each day, the blazon of training you've received, or your technical skills. They'll besides be looking for certain keywords (meet below!), relevant industry feel, and helpful metrics.
If yous don't have a previous customer service title, they may await for transferable skills, such every bit experience dealing with customers (such equally what y'all might go far a retail or food service part) or handling a high book of transactions (which you might do in an event staffing or banking job).
If you lot're an experienced client service representative, recruiters might also be interested in additional details like your customer satisfaction rating or how y'all've communicated (in person, over the phone, or via chat).

Here'due south how to put together a resume that'll wow customer service recruiters.

one. Analyze Your Goals

Because the customer service industry is so broad information technology'southward of import that you lot know what blazon of role yous're looking for next. Do you lot want to work in a call eye? Do you lot adopt to interact with customers in person? Or are you looking to get into a virtual support function? This will, of class, inform the types of jobs you apply to and in turn, the way you tailor your resume.

Editing your resume to reverberate the specific job y'all're applying to is essential. And it's not equally difficult as it might sound. As a general rule, if a particular job duty appears in the job description and y'all have experience performing that duty, it belongs on your resume.

2. Use the Right Keywords

When y'all apply for a job through an online chore board or company website, your application volition probable be passed through an applicant tracking system first, before a hiring manager gets a chance to review it. ATS programs scan your resume for certain keywords to determine whether or not your experience is a likely friction match for the role y'all've applied to. If the ATS doesn't find enough of the right keywords on your resume, it might not ever arrive to a recruiter's inbox.

Tailoring your resume for each job you apply to volition assistance you hit most of the right keywords, but here'due south a list of mutual customer service resume keywords to get you started:

Accounts
Business relationship Management
Advocate
Answered
Chat
Clients
Communication
CRM
Customers
Customer Service
Database
Empathetic
Guests
Organized
Managed
Phones
Queue
Requests
Resolutions
Service
Solutions
Ticketing
Training

3. Write Show-Stopping Bullet Points

Writing compelling bullet points will assistance you grab (and agree) a recruiter's attending and bring your experience to life.

Every bit you lot're drafting your resume, endeavor to go beyond simply stating what you did in each office. "Helped customers with questions" isn't nigh equally interesting every bit "proactively resolved more than thirty customer concerns every day, resulting in a 92% customer satisfaction rating"—right?

Spice it up a little with compelling verbs, metrics, and outcomes wherever possible. This unproblematic formula is a great place to first:

Action verb + chore duty + result

Here's what it might look similar in practice:

Seamlessly managed upward to three alive chats at a time, resolving more than 100 customer issues daily, resulting in a 94% customer satisfaction rating

4. Don't Forget to Include Measurable Metrics

One of the many wonderful things about your client service experience is that you can quantify quite a few of your job duties. And then be sure to assign a metric to every bullet bespeak or achievement, if possible. This is specially important in the customer service space since many companies mensurate their own functioning using customer satisfaction metrics.

And so as yous're drafting your resume, enquire yourself: How many customers practise I interact with every solar day? What's my resolution rate? What's my average response time? How many new accounts accept I opened this calendar week?

v. Remember the Basics

As always, there are a few universal resume writing rules to go along in listen, regardless of the industry or function y'all're targeting.

Continue it to a single page. Unless y'all're a seasoned executive with decades of experience, you lot should exist able to fit your relevant work history on a single page. Tailoring your resume, writing concise bullet points, and excluding feel that'southward more ten years old should help you continue the length down.
Apply a chronological layout. Chronological is the preferred format for most all recruiters and information technology's the easiest to read. Merely if you're making a major career pin or returning to the workforce subsequently an extended fourth dimension away, you lot might try a combination or functional resume.
Create easy-to browse sections. Recruiters typically spend just a few seconds scanning a resume before they decide whether or not to keep reading. Adding assuming or underlined headings for each department—summary, relevant experience, technical skills, education—volition make your resume easier to read. You lot'll come up off as super organized, too!
Consider a summary. Resume summaries are completely optional, but they can be helpful if yous're trying to make a career pivot, break into a new manufacture, or necktie together varied experience. Y'all'll find an example in the sample resume below.
Proofread! Even if you lot're sure that your resume is perfect, read information technology through once more—just in case. It can also be incredibly helpful to have another set of eyes wait over your resume before you submit an awarding, and so ask a friend, family member, or trusted colleague if they'd be willing to accept a expect.

An Example of a Client Service Resume

As y'all read through the below resume example, pay special attention to the construction of the bullet points (interesting verb + job duty + issue), the use of quantifiable metrics, and easy-to-follow layout for inspiration.

Continue in mind that resumes are meant to tell a story about your unique work history and qualifications, so naturally, no ii will be alike! As you populate your resume with your experience, achievements, and metrics, it'll develop a personality of its ain.

Here's what a stellar customer service resume might expect like:

customer service resume example

Download a sample customer service resume

As a bona fide client service all-star, you deserve a resume that will dazzle a prospective employer the same fashion you dazzle your customers. Bringing your experience to life with relevant keywords, engaging bullet points, and tangible metrics will help you stand out and country those customer service interviews!